If possible, offer a few dates and times that work for you.īe flexible with the date and time of the rescheduled meeting. In most cases, the client will understand and be open to rescheduling the meeting. If you can't reschedule, then be upfront about that as well. Be honest about reschedulingīe honest about whether you can reschedule the meeting or not – your client should be given an equal opportunity to be heard. A simple "thank you" can help maintain a good relationship with the client. A simple sorry can go a long way in diffusing the situation.Įven if they're unhappy about the situation, they'll appreciate your professionalism and understanding. Even if it's not your fault, the client may not know that and could be angry or upset. Offer an apologyĪlways apologize to the client for the inconvenience caused due to the cancellation. It will help to build and maintain a good working relationship with them. Regardless of the reason for the cancellation, always maintain a professional tone while notifying the client. Your explanation should also be as concise and straightforward as possible. It will help them understand your situation. The client will want to know what happened and be honest with them. Explain the reasonīe clear about why the meeting is called off. Anything less than that may come across as rude and unprofessional. If that's not possible, inform at least 24 hours before the scheduled time. It's courteous to send an email one week before the meeting. The earlier you let them know, the better it is for them to make alternative arrangements. Give early noticeĪs soon as you know that the meeting has to be called off, inform the client immediately. Whatever the reason, a client may not take the cancellation positively.įollow these simple tips when notifying the client to smooth over the situation as much as possible. You have a client meeting scheduled, and something comes up that you can't get out of. Meeting cancellation etiquettes to follow when notifying clients A cancellation means you miss out on all those things. It's a missed opportunityĮvery meeting is an opportunity to build relationships, solve problems, and make progress. It's a significant inconvenience if everyone has to rearrange their schedules and find a new time to meet. If you cancel at the last minute, it can be disruptive and interfere with other people's schedules. This can damage your reputation and make clients apprehensive of doing business with you in the future. It sends the message that you're not reliable, and people may start to wonder if you're committed to your work. It's okay to postpone, but doing that at the last minute can have far-reaching consequences. Maybe you have to stay at work late maybe your child is sick maybe you're just not feeling it. You're scheduled for a meeting, and something comes up. We've also included some email examples that you can use as a reference. Let's get started! Why is last-minute meeting cancellation a bad practice? In this article, we'll talk about the best practices for meeting cancellation, as well as how to write meeting cancellation emails without upsetting your client. So, if you need to call a meeting off, it's helpful to know how to do it in a way that won't upset anyone. Whatever the reason may be, canceling a meeting without upsetting your client can be tricky. If handled wrong, it can reflect poorly on you, lead to further misunderstandings, and make a client less eager to work together again in the future However, things can go wrong due to a personal emergency or work conflict, forcing you to cancel the meeting. Attending your scheduled meetings is professional etiquette.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |